Returns & Refunds

Last updated: 28 July 2026

1. Your Right to Return

We offer a 14-day store return period for eligible unused items, counted from delivery. This policy is in addition to, and does not limit, any rights you may have under applicable South African consumer-protection law.

2. Return Conditions

For a change-of-mind return, items should be unused, unworn, in resaleable condition, and returned with original packaging and tags where supplied. Contact us before sending an item back so we can give the correct return instructions. These conditions do not remove any remedy that applies to a defective or incorrectly supplied item.

3. Non-Returnable Items

Custom-ordered or personalised products may have different return conditions because they are made or obtained for a specific order. Any such condition will be made clear before payment and does not override rights that cannot lawfully be limited.

4. How to Return

To initiate a return, email herman@winklertransport.co.za with your order number and a short description of the issue or return request. We aim to send return instructions within 2 business days.

5. Return Shipping

For a change-of-mind return, return shipping is ordinarily the customer's responsibility. If an item is defective or we supplied the wrong item, contact us before returning it so we can agree the appropriate remedy and shipping process.

6. Refunds

After we receive and inspect an eligible return, we will tell you the outcome and process any approved refund to the original payment method. Refund timing can depend on the payment provider and your bank. Original delivery charges are not normally refunded for a change-of-mind return, unless the law requires otherwise or the return resulted from our error.

7. Exchanges

Need a different size or colour? The fastest option is to return your item and place a new order. Contact us for exchange assistance.

8. Defective Items

If you receive a defective or incorrect item, contact us as soon as reasonably possible at herman@winklertransport.co.za and include photos where practical. We will assess the issue and discuss the appropriate repair, replacement, refund or other remedy without limiting rights that apply by law.

9. Contact

For returns questions: herman@winklertransport.co.za or 071 643 5643.