Returns & Refunds

Last updated: June 2026

1. Your Right to Return

Under Section 20 of the Consumer Protection Act (CPA), you have a 14-day cooling-off period for online purchases. You may return your order within 14 days of delivery for a full refund — no questions asked. This applies to all products except custom or personalised items.

2. Return Conditions

Returned items must be: unworn and in original condition, in their original packaging and with all tags attached. We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned: custom-ordered or personalised products, items marked as final sale or clearance, and gift cards.

4. How to Return

To initiate a return: email us at herman@winklertransport.co.za with your order number and reason. We will send you return instructions within 2 business days.

5. Return Shipping

Return shipping costs are the customer's responsibility unless the item is defective or we made an error with your order. We recommend using a trackable shipping method.

6. Refunds

Once we receive and inspect your return, we will process your refund within 7 business days. Refunds are made to the original payment method. Original shipping costs are non-refundable unless the return is due to our error.

7. Exchanges

Need a different size or colour? The fastest option is to return your item and place a new order. Contact us for exchange assistance.

8. Defective Items

If you receive a defective or incorrect item, contact us within 48 hours of delivery at herman@winklertransport.co.za with photos of the issue. We will arrange a replacement or refund at no cost to you.

9. Contact

For returns questions: herman@winklertransport.co.za or 071 643 5643.